1. You will have to first enable DMA (Direct Memory Access) by Clicking Start menu, point to Settings, click Control Panel and then double-click System. Click the Device Manager tab and Double-click the Disk Drives icon, then double-click on the hard drive icon to display its properties.
   * Click the System tab, and then click to select the DMA check box.
   
2. Install the Direct X8 from the ImageMixer CD ROM.
   
3. Make sure your V-Ram is
   
4. 0MB and over. To check this is to go to Start menu - to program - to accessory - to system tools - to system information. Click the Tool menu and - Windows and to Direct X tools. Click the DISPLAY tag on the dialog box. There you should be able to check how much MegaBytes is allocated for memory.4. Try lowernig the resolution of your screen to 800X600 pixels and set capuring preferences to capture at MPEG-1.
   
5. Try running the file on another program other than ImageMixer and see if the result is the same.
   
6. Adjust the settings of capture preferences, and toggle the preview window setting device.
   
   Note: USB capturing is set to 15 minutes by default. You cannot capture movies longer than 15 minutes.

1. Make sure you preview or play your captured movie files not from the capture mode but from the Album mode.
   
2. Make sure you had installed the drivers correctly and DirextX 8.0 from the CD ROM.
   
3. Enable DMA (from your devise manager). by Clicking Start menu, point to Settings, click Control Panel and then double-click System. Click the Device Manager tab and Double-click the Disk Drives icon, then double-click on the hard drive icon to display its properties.
   * Click the System tab, and then click to select the DMA check box.

From the camera side, while the camera is ON, press the exposure button and the exposure bar will appear on the LCD screen. Turn the SEL/PUSH EXEC dial to increase or decrease the brightness. This have to be done before capturing or during capturing to PC.

1. You will have to first enable DMA (Direct Memory Access) by Clicking Start menu, point to Settings, click Control Panel and then double-click System. Click the Device Manager tab and Double-click the Disk Drives icon, then double-click on the hard drive icon to display its properties. * Click the System tab, and then click to select the DMA check box.
   
2. Install the Direct X8 from the ImageMixer CD ROM.
   
3. Make sure your V-Ram is 40MB and over. To check this is to go to Start menu - to program - to accessory - to system tools - to system information. Click the Tool menu and - Windows and to Direct X tools. Click the DISPLAY tag on the dialog box. There you should be able to check how much MegaBytes is allocated for memory.
   
4. Try lowernig the resolution of your screen to 800X600 pixels and set capuring preferences to capture at MPEG-1.
   
5. Try running the file on another program other than ImageMixer.

In the case of Windows computers, BMP, JPEG or TIFF format for still picture files, AVI or MPEG1 for movie files and WAVE or MP3 for sound files.

In the case of Macintosh computers, QuickTime for picture files, movie files and sound files. Do not import GIF still picture files.

Import file mode is when you copy a file to a place in your PC that you already specify in your preferences and this file is shown in your album as a thumbnail. The "Add thumbnail" in the album mode, you do not copy the file to the album but you only register the attributes and other information of the file to the album.

Image Mixer searches for the memory card, and if they support each other, the content will be displayed. In other words, the memory card must be one that is used by a digital camera that is compatible with ImageMixer.

1. The memory card is empty or part of the content (images) in the memory card has been damaged.
   
2. Make sure the switch on the camera is on the correct setting to allow the PC to read images from the Memory Card. View your camera manual for the details. "Memory" has to be selected on camera mode switch, and the folders plus sub folders in the memory stick checked.
   
3. Choose the Memory Card option (icon) in the capture mode.
   
4. Probability that the files in the Memory Card has been damaged.
   
5. Make sure images are actually saved the memory stick and, try refreshing the data in Image mixer by clicking the button with the exclamation mark.
   
6. For some cameras, you need to install PTP manager. Please check your camera manual for details.
   
7. Make sure PC and camera are connected properly and use Windows explorer to check for the memory stick drive in My Computer folder.

a) This error message appears when the 1394 (I-link) icon is selected but the connection is USB. You need to connect using I-Link cable in oerder to use the 1394 i-link connection. To correct this, you need to click the USB button since you are connecting to the PC by USB.
b) Using I-link connection but the PC has not made contact with camera due to incorrect installation of software. You will need to reinstall the software while disconnecting the cord to the PC and try again.

Using a USB cable or other device, connect the digital camera to your PC. Your PC will then be able to confirm the memory card in the camera and you can be able to import images directly.

Please change from the digital camera mode to the memory stick mode using your mode switch on your camera.

When you insert a memory card into a digital camera that is connected to your PC, the thumbnail window needs to be updated. Please click the "Refresh data from memory stick" button with the exclamation mark on it.

No, you cannot. You can only be able to import WAVE format sound files.

For Windows PC users, please check whether the CD-ROM drive where you inserted the audio CD is correctly selected.
For Macintosh users, please check whether another CD player software is already running.

In order not to let your recorded data starting halfway, you will have to save some time for your data. In short, you will have to press the recording button before the start of the position you are going to record.

For Macintosh users, drag and drop the track name to the list of the album file thumbnails and you can easily record a complete song.
For Windows users, we are sorry, there is no immediate users support at the moment.

In cases when using the built-in mike of your PC, noise interferences may occur due to the operations of the hard disk, so we recommend you to use an external mike when recording. Also check your sound control preference whether the volume control had been set low.

a) Movie files captured from Windows 98 do not contain sound.
b) Make sure PC master volume is ON; and test with a different media sound file to make sure PC produces sound. Open your sound control preference and check whether the volume control level had been set low.
c) USB driver has been installed properly and "Sony Digital Audio Device" is selected on Imagemixer capture environment preference setup.
d) No other conflicting movie editing software is present and DMA is enabled.

The original file that corresponds to the file in your album might have been deleted or damaged. If the place where the original file was saved has been changed or removed, you cannot record nor can you preview.

1. You will have to first enable DMA (Direct Memory Access) by Clicking Start menu, point to Settings, click Control Panel and then double-click System. Click the Device Manager tab and Double-click the Disk Drives icon, then double-click on the hard drive icon to display its properties.
   * Click the System tab, and then click to select the DMA check box.
   
2. Install the Direct X8 from the ImageMixer CD ROM.
   
3. Make sure your V-Ram is 4.0 MB and over. To check this is to go to Start menu - to program - to accessory - to system tools - to system information. Click the Tool menu and - Windows and to Direct X tools. Click the DISPLAY tag on the dialog box. There you should be able to check how much MegaBytes is allocated for memory.
   
4. Try lowernig the resolution of your screen to 800X600 pixels and set capuring preferences to capture at MPEG-1.
   
5. Try running the file on another program other than ImageMixer.

This means there is not yet a connection between the PC and the Camera. You will mage to check that the cord is firmly connected both sides and check the Camera settings to make sure that the USB stream is set ON. To know more about this setting, please view your camera manual under Image Capturing or Streaming.

1. this is common with people using windows 98 (win 98 2nd edition is OK though).
   
2. By entering the preferences at the capture mode, the USB capture device has to be set to "Sony digital Imaging audio" for sound to be also captured.
   
3. Maybe the Master volume at the PC audio setting has been set to Mute. You can check that by double clicking the speaker icon on the lower right menu tray.
   
4. The driver has been installed wrongly (by connecting the USB cord to the PC before installing the driver). They would have to go to the device manager, and uninstall the USB driver and reinstall it without the USB cord attached to the PC. To delete the USB driver, they shoud go to the device manager, select the 3 drivers (Composite USB Divice, USB Audio Device and USB Device) that were installed incorrectly and delete them. reboot and reinstall the drivers again.
   
5. If all doesnt work, then something is wrong with the sound card in the PC.

First , Please check whether USB streaming is set ON on your camera. Secondly, you check whether the camera Power switch is set to CAMERA (Name may vary according to your camera so please refer to its manual) .
Also make sure you installed the USB drivers correctly.

For Windows users, you can import movies directly form your digital video cameras using USB connection or IEEE1394 connection.
In the case of Macintosh, you cannot import movie files.

• Please check whether the camera model you are using is compatible with ImageMixer.
  
• Please connect your camera to your PC using a USB cable to its USB port. Explanation on how to connect your camera to your PC can be found in the explanation book that came with your camera.
  
• Please recheck your USB cable connection.
  
• If your PC does not support USB connection for movie imports, you will have a message appearing on your screen reading: "Connection with the peripheral is invalid. Please confirm the connection between your PC and the peripheral ".
  
• For windows users, please open your device manager, click "sound video and game controller", and check whether your PC has confirmed your digital video camera.
  
• Remove all other USB interface devices and recheck.
  
• If you are using a UBS Hub device, please reconnect your PC directly to the USB interface and recheck.

If you have already selected "convert to MPEG file" in the preferences section before recording, then the MPEG conversion may take some time.

Image Mixer supports the import of AVI files but, according to AVI Standard, you can only import up to 4GB. When importing AVI files, or FAT32 file system, you could only import up to 4GB, and the longest time you can import file is about 10 minutes.

When you have images beign displayed on the preview window, do not remove the USB cable. If you want to remove the cable please do so after you have quit running the Image Mixer software.

When images are displayed on the preview window, do not put OFF the power swith of your video camera nor should you do any mode changes. You can swith OFF or do mode changing after you quit running Image Mixer. If there is a tape in the video camera when the mode of the camera is on VCR, the camera automatically swithes OFF after a certain period. When you want to import or capture images at the VCR mode, please remove the tape from the camera .

When there is a tape in the video camera when the mode of the camera is on VCR/Player, the camera automatically swithes OFF after a certain period. If you want to import or capture images at the VCR/Player mode, please remove the tape from the video camera .

Please make sure that USB streaming in set "ON" in you camera. (See your camera manual for USB set up details.)

For Windows users, you can import movies directly form your digital video cameras using USB connection or IEEE1394 connection.
In the case of Macintosh, you cannot import movie files.

Click the "Reset connection" button and reset the connection between your PC and your digital video camera. Also, please check whether your camera is supported by ImageMixer or is compatible with ImageMixer.

If you have already selected "convert to MPEG file" in the preferences section before recording, then the MPEG conversion may take some time.

Image Mixer supports the import of AVI files but, according to AVI Standard, you can only import up to 4GB. When importing AVI files, or FAT32 file system, you could only import up to 4GB, and the longest time you can import file is about 10 minutes.

When images are displayed on the preview window, do not put OFF the power swith of your video camera nor should you do any mode changes. You can swith OFF or do mode changing after you quit running Image Mixer. If there is a tape in the video camera when the mode of the camera is on VCR, the camera automatically swithes OFF after a certain period. When you want to import or capture images at the VCR mode, please remove the tape from the camera .

When there is a tape in the video camera when the mode of the camera is on VCR/Player, the camera automatically swithes OFF after a certain period. If you want to import or capture images at the VCR/Player mode, please remove the tape from the video camera .

If you switch swiftly from VCR/Player mode to Camera mode, there are cases when the chages between modes cannot be detected. Please switch or change slowly from one mode to another.