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General Import Album Movie Editing
Layout Image Editing
Import
General
Q What kind of things can the image capture environments do?
Import File mode
Q What kinds of file format are possible to import in the import file mode?
Q What is the difference between the import file mode and the album mode?
DV Camcorder Capture mode
Q My memory card does not show up on the screen. (Memory card cannot be confirmed)
Q My memory card was confirmed but its contents (images) do not appear. Cannot download my images.
Q I cannot import images directly from my digital camera.
Q I cannot find any images in my memory card even though I have inserted the memory card into my digital camera.
CD Recording mode
Q Can I import MP3 format sound files from my audio CD?
Q I inserted my audio CD but the track list did not appear.
Q Recording does not start when I click the recording button. (There is a time lapse before recording begins.)
Sound Recording mode
Q The recorded sound quality is not so good. (There are lots of noise interferences)
Q I cannot hear any sound when I played the sound file; the volume is too low.
Q I cannot record voice or sound while previewing a file in my album.
 
 
General
Q What kind of things can the image capture environments do?
Q The capture environment allows you to capture still images, movies and sound. In this environment, you can import pictures and movies from your digital camera and also record sound from your audio CD and mike.
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Import File mode
Q What kinds of file format are possible to import in the import file mode?
Q

BMP, JPEG, TIFF, or Exif format for still picture files, AVI or MPEG1 for movie files and WAVE or MP3 for sound files.
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Q What is the difference between the import file mode and the album mode (Add thumbnails)?
Q

Import file mode is when you copy a file to a place in your PC that you already specify in your preferences and this file is shown in your album as a thumbnail. The "Add thumbnail" in the album mode, you do not copy the file to the album but you only register the attributes and other information of the file to the album.
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Q My memory card does not show up on the screen. (Memory card cannot be confirmed).
Q

Image Mixer searches for the memory card, and if they support each other, the content will be displayed. In other words, the memory card must be one that is used by a digital camera that is compatible with ImageMixer.

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Q My memory card was confirmed but its contents (images) do not appear. Cannot download my images.
Q
  1. The memory card is empty or part of the content (images) in the memory card has been damaged.
  2. Make sure the switch on the camera is on the correct setting to allow the PC to read images from the Memory Card. View your camera manual for the details. "Memory" has to be selected on camera mode switch, and the folders plus sub folders in the memory card checked.
  3. Choose the Memory Card option (icon) in the capture mode.
  4. Probability that the files in the Memory Card has been damaged.
  5. Make sure images are actually saved the memory card and, try refreshing the data in Image mixer by clicking the button with the exclamation mark.
  6. Make sure PC and camera are connected properly and use Windows explorer to check for the memory card drive in My Computer folder.
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Q I cannot import images directly from my digital camera.
Q

Using a USB cable or other device, connect the digital camera to your PC. Your PC will then be able to confirm the memory card in the camera and you can be able to import images directly.
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Q Even though my digital camera is connected to my PC, the images in my memory card do not show up on the screen.
Q

Please change from the digital camera mode to the memory card mode using your mode switch on your camera.

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Q I cannot find any images in my memory card even though I have inserted the memory card into my digital camera.
Q

When you insert a memory card into a digital camera that is connected to your PC, the thumbnail window needs to be updated. Please click the "Refresh data from memory card" button with the exclamation mark on it.

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CD Recording mode
Q Can I import MP3 format sound files from my audio CD?
Q

No, you cannot. You can only be able to import WAVE format sound files.
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Q I inserted my audio CD but the track list did not appear.
Q

Please check whether the CD-ROM drive where you inserted the audio CD is correctly selected.

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Q Recording does not start when I click the recording button. (There is a time lapse before recording begins.)
Q

In order not to let your recorded data starting halfway, you will have to save some time for your data. In short, you will have to press the recording button before the start of the position you are going to record.
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Sound Recording mode
Q The recorded sound quality is not so good. (There are lots of noise interferences)
Q

In cases when using the built-in mike of your PC, noise interferences may occur due to the operations of the hard disk, so we recommend you to use an external mike when recording. Also check your sound control preference whether the volume control had been set low.
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Q I cannot hear any sound when I played the sound file; the volume is too low.
Q

Please check Sound Control Panel if audio input level is too low.

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Q I cannot record voice or sound while previewing a file in my album.
Q

The original file that corresponds to the file in your album might have been deleted or damaged. If the place where the original file was saved has been changed or removed, you cannot record nor can you preview.

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