This might be caused by a font allocation between Imagemixer and another program in your computer.
The first option we can advice you to do in order to rectify this font problem is this:

1. If 'Adobe Type Manager' is not installed in your computer, download and install the
   'Adobe Type Manager' (ATM light) from Adobe's website.
2. Start the Adobe Type Manager program. Select 'Symbol' font from the list, and click the delete button.
3. Again, select the 'ZapfDingbats' font and delete it.
4. Start ImageMixer and check. The fonts should work fine.

If the above doesnt work out, please try out the option below:

Please check:

1. That the PC spec meets the full requirements to run the ImageMixer application. You can check these details here.
   
   
2. That the ImageMixer was not installed in a removable (or separate) disc. Which might cause the files to be scattered in between discs during installation. (And that the software was installed using Administrator authority for Windows® 2000 & Windows® XP users.)
   
   
3. That the USB drivers were installed correctly during installation. (Please check that there is no question mark on any of the drivers in your Device Manager panel.) You can check this by Selecting “Start” -> “Control Panel” -> “System” -> “Hardware” tab -> and click on “Device Manager” button. (This process may vary according to your OS so please make reference to your camera manual on how to check/delete USB driver)
   
   
4. That the language chosen during installation process was the correct one you wished to install.
   
   
5. That the language you chose during installation is compatible with the OS you are running. Example: If the OS language of your PC is in Italian and you chose English for language selection during installation, there could be a font problem when running the software. To check your OS language set up please go to Start Menu -> Set up -> Control Panel -> Regional Settings -> and check the tabs telling which language your OS has been generally set to
   
   
6. That you have set the screen resolution and screen display to the required levels. Or you can increase the screen resolution and screen size of your PC. This can be done by going to your control panel, double click the screen icon, click the set up tag and adjust the screen resolution to True Colors and size to 1024x768 Pixels.
   
   
7. That there is no other movie (MPEG) editing software that might be conflicting with the ImageMixer software causing the fonts to show up in codes.
   
   
8. That there is no translating software in the OS system that might be messing up with the languages during installation and when running the program.
   
   
9. That you have the necessary basic font need to run the program (Please check that you have the “MS Sans Serif” font installed in your OS.)
   If the above did not work out, there could be something incompatible with the OS you are using. Maybe you upgraded the OS in the past causing some changes in the font display of the OS. Or Upgrading the OS from a Windowsdows 98 or Windows 95 machine (both of which do not reach the requirement of the software), to a later version (Windows® 98 SE or later). Though the OS in after upgrading is OK, the machine itself (CPU, Graphic board, soundcard, fonts etc) runs on the old platform, which might also cause the font display problem.

Have you typed in your user information (company name, personal name etc)? If you have not yet completed this section, you cannot proceed to the next section. If you cannot proceed without typing in the company name section, please type in "personal" and proceed to the next section.

Yes you can. For windows users, create a folder in the drive you are going to install the application and install the application into that folder. For Macintosh, use an installer and choose the drive you want to install the application and proceed.

You will need 200MB for Windows users and 100MB for Macintosh users.

For Windows
Since you will have to first uninstall (remove) the ImageMixer software from your PC before reinstalling, it is safe to first go to (HDD)-(Program Files)-(Pixela)-(ImageMixer) folder. Then copy the (Capture)(Convert)(Userdata) folders from the ImageMixer folder to a different location. If you had saved files in a folder different from that created by the ImageMixer application, you will have to do the same and copy the files to a different location.
After reinstalling the new ImageMixer, you then copy your files/folders into the new ImageMixer folder and you can be able to use your images and pictures again.

For Macintosh
Copy the (Capture)(User Data)(Album library) (Convert) folders found within the ImageMixer folder to a different location. If you had saved files in a folder different from that created by the ImageMixer application, you will have to do the same and copy the files to a different location. After reinstalling the new ImageMixer, you then copy your files/folders into the new ImageMixer folder and you can be able to use your pictures and images again.

Please check the operating enviroment of your PC to see whether Image Mixer is compatible or not.
Also, for Windows® 2000 enviroments, please install with Adminstratior's authority.

1. Make sure your PC meets the requirements for the software to operate. Please check the PC requirements needed to operate Imagemixer found in your Camera's manual Or use your explorer to view the manual document in the CD ROM.
   
   
2. Increase the screen resolution and screen size of your PC. This can be done by going to your control panel, double click the screen icon and click the set up tag and adjust the screen resolution and setup.
   
   
3. For Windows® XP and Windows® 2000 users, please first log in your PC with admin authority before installing the software.
   

You might have installed the driver incorrectly. You will have to first un-install the USB driver and then re-install it the proper way. The driver has been installed wrongly (by connecting the USB cord to the PC before installing the driver). You would have to go to the device manager, and uninstall the USB driver and then re-install it without the USB cord attached to the PC. To delete the USB driver, go to the device manager, select the 3 drivers (Composite USB Divice, USB Audio Device and USB Device) that were installed incorrectly and delete them. reboot and reinstall the drivers again. More information on how to uninstall the driver, please check your manual that comes with your camera.

This is one of many Win XP warning signs. The message usually states that it is highly not recommended to install the present software as it is has not passed the Windows logo test and that if the user installs it, the program might mess up their system.
ImageMixer is a highly classified application and has been thoroughly tested on all windows platforms including Windows® XP and there has been no problem with the software running on Win XP OS. If you are new to Win XP and have come across that kind of warning message for the first time, continue installing the software by clicking the "Continue anyway" button.

Probability that large movie files are still saved in HardDisc even though the thumbnails were deleted. Please check location (folder) of your saved movie files and delete unwanted ones. Also try emptying the Temp folder or run the clean disc utility in your system tools..

a) Sometimes this error occurs when for some reason the installation program is unable to decompress a file necessary for the installation process. You will have to try the Hard Drive Installation process. That means you will have to first copy the content of the CD ROM into a folder in the hard drive (Desktop is preferred) and then install the ImageMixer software + drivers

b) If the same error occurs even when installing from the hard drive, then reboot the PC in Safe Mode and then try installing the ImageMixer software from the hard drive in Safe Mode.

a) This problem could be caused by removal of the Capture & Convert folders from their original location within the Pixela folder. If you have relocated any of these folders, return them to their original position.

b) If you have changed the Path of the destination folders (for storing files) then do not remove that folder form its location. If your destination is a folder in a removable disc, then you will have to connect it to the PC and before running ImageMixer.

The "illegal operation" could cover a wide range of errors not necessary caused by ImageMixer.
The most common causes of an illegal operation include a conflict between ImageMixer and another software or a different USB driver in the system; or a memory-management problem between ImageMixer and another application running in the background. Many of these types cause illegal operation errors.
The System File Checker and Dr. Watson utilities included in Windows® 98 might help you to track the source of your problem. To find these programs, go to the Start menu, then to Programs, Accessories and System Tools. Open the System Information program and look under the Tools menu to find the utilities.
The System File Checker can restore damaged system files, while Dr. Watson records what your computer was doing when it crashed and may offer suggestions as to why.
Also check the Microsoft Web site at support.microsoft.com/search. And search for "illegal operation," to have more ideas of the problem. Solutions will vary depending on the PC's condition.

If you have been downloading images to a removable disk, then there is a high probability that the path set in the capture environment preferences is still pointing to the removable disk. If this disk is unplugged, or is not connected to the PC, and run ImageMixer, when you click on the capture environment button, the software searches for a place to save files that will be captured. When the path to the removable disc is still present in the preference set up but the disc is not connected to PC, then IM searches, reaches a dead end and quits automatically because the place to save captured files has vanished. My advice is to make sure the removable disk is accessible from PC before running ImageMixer. By doing so, ImageMixer successfully find the removable HardDrive when the capture mode button is clicked. It would be better also to change the path where ImageMixer will be saving captured files and images to the original Capture Folder found inside the ImageMixer folder. This is the default path set when IM is installed into all PCs. If the path to this folder is not changed, IM can work fine. So you can advice the user to use the default "Capture" folder to save images and then manually copy images from this folder to the removable disk.

a) This problem is caused because you might have removed the Capture and Convert folders from their original position. The PC still keeps position of these folders in memory from the installation process. What I can advise you is to uninstall the software using the Add/Remove programs in the control panel. Then go to the Program Files folder and delete the Pixela folder manually. Then go to the data in the Installshield folder and delete the folder containing the ImageMixer install content data ( the folder is named like: "{13413C6C-C640?c?c."}.. By deleting this folder, the PC now has no memory that ImageMixer was ever installed in the machine. Then restart the PC and reinstall the ImageMixer software. It should be OK.

b) If however, the above doesn't work, then when the SAVE AS dialog box appears, choose capture folder as option and continue. This could cause ImageMixer to create a new caption folder where to store new images. Do the same for the environment Convert folder too.

From the album environment, select thumbnail of picture you wish to print, choose PRINT from thumbnail menu. On the print layout setting window, click the printer icons on the lower right. Here you will be able to choose your printer, adjust printer setting and paper size.
If you cant print in certain sizes set on the imagemixer (example 4x6), then your printer does not support those sizes. What the software does is to send the data fed to it to the printer. So if the printer setting are not in line with the software, some problems will arise. Please check the setting of your printer including the sizes of papers it supports etc.

First, enter the album mode, select the movie that contains the scene you wish to send as emaill. Then from the thumbnail menu, select "Export within album as picture". This will bring out the format setting dialog. From there you can select the picture scene in the movie you want to email, choose the format of the picture file (BMP or JPEG) and click OK. A new picture will be added to the album. You can view the location of the new picture and use it as an attachment on your mailing application.
You can also send pictures as email by selecting "send as email" from the menu.(This function is is JVC users )

To be able to write or copy to CDs. First you need a CD - ROM that is capable of writing data to CDs. These are called CD-R or CD-RW Drive. Recently most PCs come with CD-R or CD-RW ROM drives. If your PC only has a CD - ROM drive, then you will need to buy one.
Secondly, you will need a software to use for writing or burning data to disk. ImageMixer does not have that function.(The ImageMixer VCD/DVD does.) With the writing/burning software installed, you will have to configure the software (in the software preferences) to use the CD-R drive on your PC as the drive to write and burn CDs and at what speed etc. After all this is done, he can be ready to burn/write CDs, music or data, by drag and drop.

a) Check the folders inside the Pixela folder in your Program files. (Open the My Computer - C drive - Programe files folder - Pixela). Usually the Capture and Convert folders.

b) In the Album environment, you can select the information viewer setting to show you specifically the Path where each file is located.

This might be caused by a font allocation between Imagemixer and another program in your computer.
The first option we can advice you to do in order to rectify this font problem is this:

1. If 'Adobe Type Manager' is not installed in your computer, download and install the
   'Adobe Type Manager' (ATM light) from Adobe's website.
2. Start the Adobe Type Manager program. Select 'Symbol' font from the list, and click the delete button.
3. Again, select the 'ZapfDingbats' font and delete it.
4. Start ImageMixer and check. The fonts should work fine.

If the above doesnt work out, please try out the option below:

First you need to find out the exact symbol font ImageMixer is using and remove this font from the Font folder to a different location but do not delete it. This will force ImageMixer to choose the correct font next time it is started. Other font folders are located in places such as Acrobat Reader or ACROREAD. Also, there may be hidden font files. So, when you find strange fonts that your ImageMixer is using, remove these fonts plus hidden fontfiles to a different location. entire PC including hidden files.
Also, some PCs have several versions of Acrobat reader, so we recommend you to delete all Acrobat Reader programs, reboot PC, re-install the ImageMixer software and then download and install the latest version of Acrobat Reader from Adobe website.

We highly recommend not to completely delete you symbol fonts from your PC, but move them to a different location within the PC. They might be of use to other application.

a) Please do a Hard Drive installation. First, copy the content of the CD ROM into a folder on the desktop. Then install from the desktop. If the error still persists, then reboot PC in Safe Mode and do a 2nd Hard Drive installation.

b) Try CD on another PC to check whether it is not faulty. If the CD ROM is faulty, he will need a replacement from Pixela or JVC.

You might have installed the driver incorrectly. You will have to first un-install the USB driver and then re-install it the proper way. The driver has been installed wrongly (by connecting the USB cord to the PC before installing the driver). You would have to go to the device manager, and uninstall the USB driver and then re-install it without the USB cord attached to the PC. To delete the USB driver, go to the device manager, select the 3 drivers (Composite USB Divice, USB Audio Device and USB Device) that were installed incorrectly and delete them. reboot and reinstall the drivers again. More information on how to uninstall the driver, please check your manual that comes with your camera.